Refund policy

Last Updated: July 8, 2026

DetailPro is responsible for this store and website, including all information, content, features, tools, products, and related services, with the aim of providing you, the customer, with a personalized shopping experience (the “Services”). Our platform is developed with e-commerce technology that allows us to make these Services available to you. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us in any other way. In the event of a conflict between our Terms of Service and this Privacy Policy, the provisions of this Privacy Policy shall prevail regarding the collection, processing, and sharing of your personal information.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and shared as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can be associated with you or another individual. Personal information does not include data that has been anonymized or de-identified so that it can no longer identify or be associated with you. We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you reside, and as permitted or required by applicable law:

  • Contact Information: including your name, address, billing address, shipping address, phone number, and email.

  • Financial Information: including credit card numbers, debit card numbers, financial accounts, payment card information, bank account details, transaction information, payment methods, receipts, and other payment-related details.

  • Account Information: including your username, password, security questions, preferences, and settings.

  • Transaction Information: including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your purchase history.

  • Communications with Us: including the information you provide when you communicate with us, such as when you contact our customer support.

  • Device Information: including information about your device, browser, or network connection, your IP address, or other unique identifiers.

  • Usage Information: including information about your interaction with the Services, such as how and when you access or browse them.

Sources of Personal Information

We may collect personal information in the following ways:

  • Directly from You: including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.

     

  • Automatically through the Services: including from your device when you use our products or services, visit our websites, and through cookies or similar technologies.

     

  • From Our Service Providers: including when we engage them to provide certain technologies and when they collect or process your personal information on our behalf.

  • From Our Partners or Third Parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, Personalizing, and Improving the Services: We use your personal information to offer Services to you, which includes fulfilling contracts, processing payments and orders, remembering your preferences and interests, sending account-related notifications, processing purchases, returns, exchanges, managing your account, arranging order shipments, facilitating returns, allowing you to post reviews, and providing a personalized shopping experience (such as product recommendations).

  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending promotional communications via email, text message, or mail, as well as displaying online advertisements about products or services, both on our Services and on other websites, based on your activity.

  • Security and Fraud Prevention: We use your personal information to authenticate your account, ensure a secure shopping and payment experience, detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities, protect public safety, and maintain the security of our services. You are responsible for keeping your account credentials secure.

  • Communications with You: We use your personal information to provide customer service, respond to your requests, deliver efficient services, and maintain our business relationship with you.

  • Legal Reasons: We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in legal disputes, or to enforce our terms and policies.

How We Share Your Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes, as set forth in this Privacy Policy. These circumstances include:

  • With technology providers, manufacturers, and other partners who perform services on our behalf (such as IT management, payment processing, data analysis, customer service, cloud storage, order processing, and shipping).

  • With business and marketing partners to provide marketing and advertising services to you. For example, we work with advertising networks to enable personalized marketing based on your online activity. You may have the right to request that we do not share your information for targeted advertising. You can opt out [HERE].

  • When you authorize, request, or consent to us sharing certain information with third parties (e.g., for shipping products or using social media widgets).

  • With our affiliates or other companies within the same corporate group.

  • In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations, to enforce our terms of service, and to protect the rights and safety of our Services, our users, or others.

Third-Party Sites and Links

Our Services may contain links to websites or online platforms operated by third parties. If you access these links, we recommend reviewing their privacy and security policies, as well as their terms and conditions. We do not guarantee and are not responsible for the privacy or security practices of these external sites.

Children's Information

The Services are not intended for use by children, and we do not knowingly collect personal information from minors, as defined by applicable law. If you are a parent or legal guardian of a child who has shared personal information with us, you may contact us to request the deletion of such data. We do not knowingly "sell" or "share" personal information of individuals under the age of 16.

Security and Retention of Your Information

While we implement appropriate security measures to protect your personal information, no system is completely infallible. Therefore, we cannot guarantee "absolute security." Data transmitted to us may not be secure during transit, so we advise against sending sensitive or confidential information through unsecure channels.

The period for which we retain your personal information varies based on factors such as maintaining your account active, providing the Services, complying with legal obligations, or resolving disputes.

Your Rights and Choices

Depending on your location, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances:

  • Right to Access / Know: The right to request access to the personal information we hold about you.

  • Right to Deletion: The right to request that we delete your personal information.

  • Right to Correction: The right to request the correction of inaccurate personal information.

  • Right to Portability: The right to receive a copy of your personal information or request its transfer to a third party.

  • Right to Opt-Out of Targeted Advertising or Sale: The right to opt-out of the "sale" or "sharing" of your personal information for targeted marketing. You can submit this request [HERE].

  • Managing Communication Preferences: You can opt-out of promotional emails at any time by using the unsubscribe link provided in the emails. We may still send non-promotional messages regarding your account or orders.

If you reside in the United Kingdom or the European Economic Area (EEA), you may also have the following rights:

  • Right to Object or Restrict Processing: The right to ask us to stop or limit the use of your personal information for specific purposes.

  • Withdrawal of Consent: The right to withdraw your consent at any time when processing relies on it.

To exercise any of these rights, please contact us at the email address provided below. You may be required to verify your identity before we process your request. We will not discriminate against you for exercising your rights.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on your location, you may have the right to appeal our decision or lodge a complaint directly with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside of your country of residence. If we transfer your personal information outside the EEA or the UK, we will utilize recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, unless the destination country is deemed to have an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised version on this website and update the "Last Updated" date.

Contact Us

If you have any questions about our privacy practices, this Privacy Policy, or if you wish to exercise your rights, please contact us via email at: ximxomxam1@gmail.com.

 

Temos uma política de devolução de 30 dias. Isso significa que você tem 30 dias após o recebimento do item para solicitar uma devolução.

Para ter direito a fazer uma devolução, o item precisa estar na mesma condição em que você o recebeu: não usado, com etiquetas e na embalagem original. Você também precisará do recibo ou comprovante de compra.

Para iniciar uma devolução, entre em contato conosco por ximxomxam1@gmail.com. 

Se a devolução for aceita, enviaremos uma etiqueta de frete, bem como instruções sobre como e para onde enviar o pacote. Itens enviados de volta sem uma solicitação de devolução prévia não serão aceitos.

Entre em contato conosco por ximxomxam1@gmail.com se tiver dúvidas sobre devoluções.


Danos e problemas
Inspecione o pedido ao recebê-lo e entre em contato conosco de imediato se o item estiver defeituoso, danificado ou se você receber o item errado para que possamos avaliar o problema e corrigi-lo.


Exceções/Itens sem devolução
Determinados tipos de itens não podem ser devolvidos, como produtos perecíveis (alimentos, flores ou plantas), produtos personalizados (pedidos especiais ou itens personalizados) e produtos de cuidados pessoais (produtos de beleza). Também não aceitamos devoluções de materiais perigosos, líquidos inflamáveis ou gases. Entre em contato conosco se tiver dúvidas ou preocupações sobre seu item específico.

Infelizmente, não podemos aceitar devoluções de itens em promoção ou cartões-presente.


Trocas
A maneira mais rápida de garantir que você tenha o que quer é devolver o item e, uma vez que a devolução for aceita, fazer uma compra separada do novo item.


Período de reflexão de 14 dias da União Europeia
Independentemente do exposto acima, se a mercadoria estiver sendo enviada para a União Europeia, você tem o direito de cancelar ou devolver o pedido em até 14 dias, seja qual for motivo e sem justificativa. Como mencionado acima, o item precisa estar na mesma condição em que você o recebeu, não usado, com etiquetas e na embalagem original. Você também precisará do recibo ou comprovante de compra.


Reembolsos
Notificaremos você assim que recebermos e inspecionarmos a devolução, e informaremos se o reembolso foi aprovado ou não. Se aprovado, você receberá um reembolso automático na forma de pagamento original em até 10 dias úteis. Lembre-se de que pode levar algum tempo para que seu banco ou empresa de cartão de crédito processe e deposite o reembolso.
Se mais de 15 dias úteis se passarem após a aprovação da devolução, entre em contato conosco por ximxomxam1@gmail.com.